Things to do if QuickBooks Payroll Update is not Working
- ron son
- Oct 31, 2025
- 3 min read
After launching an update, the payroll restores the files from your internet network and installation process, you may encounter the QuickBooks payroll update is not working on your desktop. As the installation process occurs, an error message appears on your screen stating, “You’ve retrieved the latest payroll update and validated your Payroll Subscription.” And while you attempt to access the payroll features, you also get an error message,” Payroll has not updated for 35 days, so some features have been temporarily disabled. QuickBooks will not calculate taxes on a paycheck, and you cannot create payroll tax forms.’ To fix all these error messages that you get, the payroll update issue, you need to continue reading our blog.
Go Through the Reasons that Prevent You from Updating QB Payroll
The reasons that might be preventing you from updating QB Payroll are given below:
It could be due to an outdated QB application.
The issues get triggered by a third-party interference.
You may fall into such an issue due to a damaged QB.
The error takes place when the internet connection is not stable.
It can be due to wrong internet settings.
Update issues can further lead to related errors, such as QuickBooks error code 15215, 15225, PS033, etc.
Steps to Implement If QuickBooks Payroll Update is not Working
Take the following steps into consideration that need to be implemented if you are facing QB Payroll update issues. See what the steps are:
Step 1: Update the QB Desktop application to the latest release
Go to the Help menu.
Choose Update QuickBooks Desktop.
Click on Update Now.
Tap Get Updates.
Close QB and then restart the computer to apply the updates you installed.
Step 2: Create a backup copy of the company file
Open the QB application.
Go to the File menu.
Choose Switch to Single-User Mode.
Head back to the File menu.
Tap on the Back up Company.
Choose Create Local Backup.
Click on Local Backup.
Tap Next.
Head to the Local Backup Only section.
Click on Browse.
Pick the location where you want to save this backup company file.
After this, you need to set the number of backups you want to keep.
Move to the Online and Local Backup section.
Choose Complete Verification.
A test will run to check the shape of the backup file before saving it.
When you are ready, tap OK.
Click on the Save it now option.
Choose Next.
Step 3: Send Payroll data
Go to the Employees menu.
Choose My Payroll Service.
Click Send Usage Data.
If the above option is not available, move to the next step.
Move to the Employees menu.
Choose Send Payroll Data.
Head to the Send/Receive Payroll Data.
Click on Send All.
Enter the payroll service pin if you are asked to do so.
If you successfully sent the payroll, install its update; otherwise, move to the next step.
Recommended to Read: How Do I Fix QuickBooks Error 1317?
Step 4: Identify stuck paychecks
Go to the Edit menu.
Choose Find.
Click on Advanced.
Head to the Advanced tab.
Hover over the Choose Filter section.
Tap Detail Level from the Filter list.
Click on Summary Only.
Move back to the Filter list.
Swipe down to choose Online Status.
Click on Online to Send.
Now, tap Find, and you will be able to see the paychecks that were not sent to Intuit.
On the Find window, note down the Number of matches.
Last Words
The blog is enough to help you if your QuickBooks Payroll update is not working. It has elaborated on the reasons that trigger it. Also, you are guided with some solutions to tackle it. Hopefully, you are able to eliminate the problem. In case you don’t want to do it on your own, dial 1.833.802.0002 and talk to an QDM expert.
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